Your total satisfaction is our goal. But we
do have some basic rules that apply. Therefore, we ask that
you please read our Ordering Policies carefully. By placing
an order from us, you agree to the terms and conditions set
forth. If you do not find the information you are looking
for or you still have questions, please feel free to contact
us. We are happy to help.
South Beach Skin Solutions products
are produced and distributed exclusively by K3 Enterprises,
Inc. Orders must be made using our secure online ordering
system. We use a secure online shopping cart combined with
the PayPal secure online payment system and accept all major
credit cards (VISA, Mastercard, AMEX, Discover). To pay by
credit card or PayPal account, choose "Secure Online
Payment" and proceed. You can also pay by money order and Western Union or Moneygram money transfer. Simply
use the secure online ordering system and choose "Offline (Mail)" to print out your order
and mail it to us along with your payment. Make all money orders payable to K3 Enterprises, Inc. For Western Union or Moneygram, email us for further instructions. NO PERSONAL OR BANK CHECKS.
Please note that all orders will appear
on your credit card statement as K3 Enterprises. We do not
accept telephone orders at this time. However, if you have
a questions, we do answer our emails as quickly as possible.
All Payments are in US
funds only. NO TELEPHONE ORDERS PLEASE.
All credit cards will be billed as K3
Enterprises. Please make a note of this.
Shipping (United States)
We ship most orders within 24-48 hours. Domestic
orders are sent via USPS services. Orders of two or more items receive free shipping. Orders over $100 typically receive Priority Mail 2-3 day service. However,
please allow up to 5 to 10 days for delivery including processing
and shipping times.
For overseas orders shipped to APO/FPO addresses, we now offer FREE domestic shipping as a special thank you to those service overseas.
We have many international customers and
we try to provide the best service possible. Shipping to international
destinations is typically sent via Global Express and will take approximately
3-7 days for delivery. We reserve the right to use different services and carriers as we see fit to ensure safe, timely delivery. Unfortunately, due to the high incident
of fraud in certain countries, we may require identity validation
of customers from certain countries.
Once this information is received and verified, we will email
you and give you further instructions on ordering. We realize
this is an inconvenience to legitimate customers and we apologize.
All products are labeled as merchandise with
the correct value. Do not ask us to mislabel the package. Customer is responsible for any customs
fees that may be charged. If you have any questions
about this, we encourage you to please contact us BEFORE ordering.
Florida residents are subject to 7.5%
sales tax. International customers may be subject to taxes
payable to your own country upon receiving the package, but
we do not collect or know what the amount of these taxes are.
Check with your country's tax authority.
Returns / Refund Policies
Since products cannot be resold, most skin care companies do not offer any kind of returns. We want you to be completely satisfied
with your order and we are confident that most customers will.
Therefore, we offer an industry-leading 60-Day Satisfaction Guarantee. If, after
trying the product you are not completely
satisfied, you may return the product for a refund of the
full purchase price less shipping & handling and restocking fees within 60 days of ordering. Please see further details below. This policy only applies to products purchased through this web site. Since we have a very generous return policy, we have enacted certain rules to prevent fraud and abuse.
Reorders do not qualify for a refund. Since items cannot be resold, all returns will have a $10 per item "restocking" fee assessed (excluding free or promotional items. On orders of multiple items with free shipping and/or free gifts, a $10 shipping & handling fee will be deducted from any refunds offered.
If your order was received damaged, please contact us within 48 hours for an exchange at no cost.
All requests for product returns along with the order number and the reason for
returning must be emailed to: email@example.com.
Customer service will issue you a Return Authorization Number
and complete instructions via email. We will NOT refund any returned orders without a proper authorization number. Any package or items returned to us without an authorization number will be discarded and not processed for a refund. NO EXCEPTIONS.
Customer is responsible for all shipping charges. Product containers must be returned in order for us to process a refund. For your protection, we recommend that you use a recorded-delivery service when shipping the items. We are not responsible for any lost items. Any purchase made by credit card will be refunded to the original credit card provided. If the original credit card account has expired or been cancelled, we can not issue a refund (no exceptions).
Any package returned to us for a refund must be received within 60 days of the initial order date. There are no exceptions.
Items purchased in a salon or other retail
point must be returned to their original point of purchase. Any refund or satisfaction guarantees offered through this web site do not apply to any retail points or other resellers. Each may have its own terms and policies. Be sure to consult with them prior to purchase.
Other questions, email us at: firstname.lastname@example.org.
We regularly stock every item we carry.
Although every attempt is made to maintain inventory of each
product, occasionally we may run out of certain products.
If an item is on backorder, you will be notified by email
of the estimated delivery time. If you have not received your
shipment within the time ranges shown above, please email
us so we can address the problem.
Associates & Partners
K3 Enterprises offers some of its products
through associations and partnerships with online and physical
retail outlets, and other affiliate programs. Any issues regarding
products puchased through these outlets must be addresses
with the merchant that you purchased the products from. Each
will have its own return policies and support programs.
If there are any questions you have that have
not been answered here, please feel free to contact us. We
reserve the right to change or ammend these policies at any
time. Other questions, email us at: email@example.com.