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Order Policy

Ordering Policies

Your total satisfaction is our goal. But we do have some basic rules that apply. Therefore, we ask that you please read our Ordering Policies carefully. By placing an order from us, you agree to the terms and conditions set forth. If you do not find the information you are looking for or you still have questions, please feel free to contact us. We are happy to help.

Ordering Options
South Beach Skin Solutions™ products are produced and distributed exclusively by K3 Enterprises, Inc. Orders must be made using our secure online ordering system. We use a secure online shopping cart combined with the PayPal secure online payment system and accept all major credit cards (VISA, Mastercard, AMEX, Discover). To pay by credit card or PayPal account, choose “Secure Online Payment” and proceed. You can also pay by money order and Western Union money transfer. Simply use the secure online ordering system and choose “Offline (Mail)” to print out your order and mail it to us along with your payment. Make all money orders payable to K3 Enterprises, Inc. For Western Union transfers, email us for further instructions. NO PERSONAL OR BANK CHECKS.

Please note that all orders will appear on your credit card statement as K3 Enterprises. We do not accept telephone orders at this time. However, if you have a questions, we do answer our emails as quickly as possible. All Payments are in US funds only. NO TELEPHONE ORDERS PLEASE.

Billing Notice
All credit cards will be billed as K3 Enterprises. Please make a note of this.

Free Gift w/ Purchase Offer
Qualifying orders will be eligible for a free gift with purchase. This offer is solely at the discretion of K3 Enterprises and the items and values are subject to change without notice.

Shipping (United States)
We ship most orders within 24-48 hours. Domestic USA orders are sent via USPS services. Retail orders for regularly priced items totaling more than $50.00 will receive free shipping in the USA to USA shipping addresses. Shipping methods are at the discretion of K3 Enterprises. Most orders are processed and shipped within 1-2 days from receipt. However, please allow up to 5 to 10 days for delivery including processing and shipping times.

Shipping (APO/FPO)
For overseas orders shipped to APO/FPO addresses, we now offer FREE domestic shipping as a special thank you to those service overseas. This is automatically calculated with your order. 

Shipping (International)
We have many international customers and we try to provide the best service possible. Shipping to international destinations is typically sent via Global Express and will take approximately 3-7 days for delivery. We reserve the right to use different services and carriers as we see fit to ensure safe, timely delivery. Unfortunately, due to the high incident of fraud in certain countries, we may require identity validation of customers from certain countries. Once this information is received and verified, we will email you and give you further instructions on ordering. We realize this is an inconvenience to legitimate customers and we apologize.

All products are labeled as merchandise with the correct value. Do not ask us to mislabel the package. Customer is responsible for any customs fees that may be charged. If you have any questions about this, we encourage you to please contact us BEFORE ordering.

International Shipping with MyUS.com

We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.

Sign up with MyUS.com and receive your own U.S. suite number to receive merchandise. MyUS.com provides specialized international package consolidation services from your new U.S. suite number to your international address.

Note:Use MyUS.com’s Personal Shopper service to make a purchase from K3 Enterprises. MyUS.com accepts cards with international billing addresses as well as those issued by non-U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf.

Follow these two steps for international delivery:

1. Join MyUS.com and get your US suite number for export.

2. Shop online at US stores, and ship your purchases through MyUS.

If you are ordering multiple items from us, you’ll enjoy the most savings by using MyUS.com Premium Service. This gives you the ability to consolidate packages, which saves you even more on international shipping.

Sales Tax
Florida residents are subject to 7.5% sales tax. International customers may be subject to taxes payable to your own country upon receiving the package, but we do not collect or know what the amount of these taxes are. Check with your country’s tax authority.

Returns / Refund Policies
Since products cannot be resold, most skin care companies do not offer any kind of returns. We want you to be completely satisfied with your order and we are confident that most customers will. Therefore, we offer an industry-leading 60-Day Satisfaction Guarantee. If, after trying the product you are not completely satisfied, you may return the product for a refund of the full purchase price less shipping & handling and restocking fees within 60 days of ordering. Please see further details below. This policy only applies to products purchased through this web site. Since we have a very generous return policy, we have enacted certain rules to prevent fraud and abuse.

Reorders do not qualify for a refund. Since items cannot be resold, all returns will have a $10 per item “restocking” fee assessed (excluding free or promotional items. On orders of multiple items with free shipping and/or free gifts, a $10 shipping & handling fee will be deducted from any refunds offered.

If your order was received damaged, please contact us within 48 hours for an exchange at no cost.

All requests for product returns along with the order number and the reason for returning must be emailed to: info@southbeachskinsolutions.com. Customer service will issue you a Return Authorization Number and complete instructions via email. We will NOT refund any returned orders without a proper authorization number. Any package or items returned to us without an authorization number will be discarded and not processed for a refund. NO EXCEPTIONS.

Customer is responsible for all shipping charges. Product containers must be returned in order for us to process a refund. For your protection, we recommend that you use a recorded-delivery service when shipping the items. We are not responsible for any lost items. Any purchase made by credit card will be refunded to the original credit card provided. If the original credit card account has expired or been cancelled, we can not issue a refund (no exceptions).

Any package returned to us for a refund must be received within 60 days of the initial order date. There are no exceptions.

Items purchased in a salon or other retail point must be returned to their original point of purchase. Any refund or satisfaction guarantees offered through this web site do not apply to any retail points or other resellers. Each may have its own terms and policies. Be sure to consult with them prior to purchase.

Other questions, email us at: info@southbeachskinsolutions.com.

Back Orders
We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product, occasionally we may run out of certain products. If an item is on backorder, you will be notified by email of the estimated delivery time. If you have not received your shipment within the time ranges shown above, please email us so we can address the problem.

Associates & Partners
K3 Enterprises offers some of its products through associations and partnerships with online and physical retail outlets, and other affiliate programs. Any issues regarding products puchased through these outlets must be addresses with the merchant that you purchased the products from. Each will have its own return policies and support programs.

If there are any questions you have that have not been answered here, please feel free to contact us. We reserve the right to change or ammend these policies at any time. Other questions, email us at: info@southbeachskinsolutions.com.

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